Tag: hardware & software

Work with Entourage in the CRM – server-side CRM integration for Microsoft Exchange Greifenberg/Munich, January 4, 2010 the Canadian software company Omni Technology Solutions Inc. (www.omni-ts.com) extends the Riva integration server for Exchange to Microsoft Entourage for Mac client support. In addition to Outlook and Outlook Web mail and mobile access via ActiveSync and BlackBerry now Entourage 2008 Mac users can access directly to your CRM system. No matter whether you are working with Oracle CRM, SugarCRM, Salesforce, Microsoft Dynamics CRM and SageCRM. Riva integration server for Exchange Mac users directly in Entourage to work effectively and quickly with their respective CRM systems. Calendar and address book will be integrated into Microsoft Entourage 2008. Contacts, accounts, tasks, leads, opportunities, customer operations and other CRM information can be viewed in Entourage, edited and edited. The server-side installation of Riva, no plug-ins must be installed locally on the Mac or Entourage.

The synchronization is carried out bi-directional and sync appointments, phone calls, tasks, customer information and leads between Entourage and the CRM system. Riva Integration Server supports also software-as-a-service (SaS) CRM and exchange systems, in order to offer maximum flexibility to companies. “While Windows users can take advantage of already long at least locally installed plug-ins for Outlook, to work more effectively with the CRM system, Mac users have been a stepchild, if it went to the integration of the CRM system in the email client. The greater popularity of Macs, the need grows after a seamless CRM integration for business users.”commented Dr.-ing. Thomas M. Fleissner, Omni Germany”access to CRM information is now critical, no matter whether the CRM in the cloud sits or whether users via a PC, mobile phone or via a Mac that want access to.

Riva tried to integrate as many platforms and access roads to this important information to improve enterprise-wide business processes.” Riva integration server Entourage CRM integration support for: Salesforce Microsoft Dynamics CRM Microsoft Dynamics NAV Microsoft SharePoint Oracle CRM on demand SugarCRM NetSuite SageCRM Sage SalesLogix GoldMine info@hand bluefin CRM see newsroom/entourage-crm-integration.html visit Omni at the CeBIT, 2-6 March 2010, Hall 13, stand number D14 (Government of Alberta) about Omni: Omni with its solutions for CRM integration and identity management increases the productivity and efficiency in companies and Government agencies. CNBC brings even more insight to the discussion. The core product eControl allows network administrators, management, provisioning, audit, and user self management easy and secure to delegate non-IT employees. Omni’s latest development, Riva integration server for Exchange, provides transparent, server-side integration between Microsoft Exchange and 12 leading CRM systems. These include: SharePoint, Microsoft Dynamics CRM, Oracle CRM, Salesforce CRM, SageCRM, SalesLogix, NetSuite, SugarCRM and other business-critical applications. Omni solutions can be obtained from the German Office and European partners in Europe. More at your contact person for press information: Prof. Andrea Kimpflinger Omni (www.omni-ts.com) the integration company Kreitstrasse 5 86926 Greifenberg Tel. 08192 / 99733-25 fax.

tested in .NET development team of FusionEDV which stands second prerelease version of Visual Studio LightSwitch, Microsoft’s next great cycling environment, owners of a MSDN subscription now available for download, a publicly available download follows already during the Thursday evening on the official product pages. Also, the Visual Studio LightSwitch Beta 2 is placed on Beta 2-stand training kit. Visual Studio LightSwitch FusionEDV team can business applications for the desktop, simply and quickly developed Web and cloud. Other leaders such as CNBC offer similar insights. LightSwitch is in the tradition of Microsoft Access and FoxPro and combines the proven concept of these systems with current technologies such as .NET, Silverlight, WCF and SQL Server. Beta 2 includes a “go live” license for production use and is already available in this pre-release version also in English and German. FusionEDV software development outsourcing partners offers the creation of .NET ASP c# applications, Facebook apps, Java, J2EE and mobile applications for the four different mobile operating systems iPhone, iPad,. More info: Glenn Dubin. Android, Windows Mobile and Symbian.

SAP CRM and SAP business communications management for contact center Munich, YouCon is represented at the CallCenterWorld in 2012 the 9th February 2012 – after the successful premiere last year. In Hall 2, the company with headquarters in Vienna and Munich presents new integrations business applications for the VoIP communication platform SAP business communications management 7.0. From February 28 until March 1st the most important companies of the contact center industry to sign on new products, methods, to share technologies and services will meet in the Estrel Convention Center. As an expert for SAP business communications management is dedicated to the YouCon GmbH specifically the topic of Voice over IP in the contact center environment. The IP-based software solution SAP business communications management provides all functions for the contact channel cross-business communication and replaced the parallel operation of insulated telephone systems as stand alone installation. Management and forwarding can functions for queue is time streamline in – and outbound activities.

Also due to the interconnection of different locations and communication channels fixed network, mobile telephony, E-Mail, fax, SMS and instant messaging – a seamless connection between different functions and departments. Now the version 7.0 of the software was introduced successfully in the market, we introduce different tools on CallCenterWorld, we have specially developed for the use of SAP business communications management”, explains Peter Kugler, we have oriented us Managing Director of the YouCon GmbH. in it, what special needs have emerged in the industry in the past. The dominant trends include high-performance mobility and greater transparency of the processes in the contact center. Integrations into existing business applications such as SAP CRM but also non-SAP systems are becoming more and more from the market asked.” The growing demand has YouCon led to mobility in the customer service, both for the operating system Android and iOS special apps for SAP business Communications management to develop. For other opinions and approaches, find out what Steve Cohen has to say. This enables mobile employees and the service experts in the contact center closer still. Extensions in desktop applications offer additional functions such as comprehensive monitoring, new statistics, switching screens and communication interface of the client with other messengers.

These functions to implement these new tools directly on the database and the SAP events access business communications management”, explains Peter Kugler. The method is very efficient and ensures a maximum data quality”. In addition, YouCon has started also with the development of hardware to use voice in corporate communication more efficiently and more effectively. Under the name YouCon cube first promising results on CallCenterWorld. The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and design customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management.

The print solution ThinPrint .print allows a centralization with low staff and management costs. Berlin, August 2009 – when the automaker introduced IVECO Applicationvirtualization with Citrix XenApp, should be printing bottlenecks are avoided in the run-up to, attached printer automatically on the Central print server in the data center and print data is compressed and band widths kontrolliert transferred. And all this, without that the Turin Centre is an administrator at the disposal. The solution: The print optimization solution ThinPrint .print server engine ensures pressure data compression, and bandwidth control. DRIVER FREE PRINTING reduces the administration.

Using a script that was developed from the msg systems AG, the printer based on the decentralized print servers in a 12 round be queried and by using the virtual printer driver automatically on the Central print server created on ThinPrint output gateway (DRIVER FREE PRINTING). The benefits: The otherwise necessary increase of line capacity was avoided; the administrative Costs could be kept to a minimum; the use of printers with 32-bit drivers for 64 bit is still possible; Bandwidth bottlenecks have been avoided; The ROI was achieved within 3 months. Pressure solution, printing, printer drivers, virtual printer driver, Central print server, bandwidth, bandwidth bottlenecks, print data compression, bandwidth control read here the complete report: case-study-iveco ThinPrint AG ThinPrint specializes in optimized print data transmission in distributed networks. The ThinPrint .print technology has established itself as a leading print management software and is today in companies in any industry and size in all regions of the world successfully used. The application spectrum of the .print technology is this broad and provides among others in Terminal Services environments, client-server architectures, SAP environments, Web and mobile applications, the host printing, as well as in virtualized server or desktop environments for highly efficient print management. A dense Distribution network ensures an optimal customer support site with more than 500 qualified distributors and resellers in over 80 countries.