Tag: it

The assessment tests are on the one hand the derivable from the SLA performance data of the provider and on the other hand, the performance data determined during the user. In the case of clear and repeated variations, it is necessary to undertake a continuous analysis of availability and speed of the applications. Manufacturer of monitoring tools or different consulting firms offer such tests. 3. conceptual design of monitoring: an integrated analysis of performance requires special monitoring tools so-called client-robot.

You determine the performance by means of continuous measurements and provide clear reporting. Where and to what extent they are usefully be placed depends on the range of business-critical applications and the obligations of the company to the own clients or partners. Functional she should be in a position to be able to verify the data collected and for complete information provide. Also routines to heal itself of its own system and automatic error handling, as well as various automation functions such as about file handling, text check, drive mapping, and reboot should include. 4.

high implementation and administration costs, avoid: track with their IT outsourcing companies usually cost reduction strategies. Therefore, it would be economically counterproductive, if continuously significant expenses for performance measurement. For this reason, it is recommended in the evaluation of the market on such tools to align themselves, causing demonstrably no costly administration and quickly perform an effort of the project. 5. special monitoring requirements with multiple outsourcing partners: for almost all companies with outsourcing strategies, multiple service providers contribute to the flow of the business process. The customer gives you so not even an overview of the quality of the individual partners, each delivered the danger there in problem cases an endless and fruitless discussion. Because each provider will assign responsibilities to the other partner. However, many monitoring tools have no clear division of responsibilities beyond the borders of the respective outsourcers across. We need to make that support a complex provider relations monitoring the market evaluation therefore on such tools. 6 vote with the service partner search: monitoring of incoming user clients services is at the user’s own decision. Such a controlling can be understood yet by which or the providers as distrust, which cooperation could make it difficult. In this respect it is advisable to inform the service partner about this decision together with their motives in the conceptual phase and to include them, where appropriate, even in the conceptual planning. IT service provider with pronounced customer orientation are likely to open opposite stand and constructively support the project. Developed over Servicetrace: Servicetrace comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform provides the decision-relevant information for the management and other stakeholders in the company in the form of reports and alerts. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable. By Servicetrace customers include companies such as Lufthansa AirPlus, Novartis Pharma, Sparkassen Informatik, T-systems, etc. Agency think tank GmbH Pastorat Street 6, 50354 Hurth Wilfried Heinrich Tel.: + 49 (0) 2233 6117-72

MP3Find Pro was separated: a confusing software were several functional modules. It is accomplished, MP3Find Pro”was separated successfully. elated topic. There were several functional modules from a software. The former MP3Find clean-up functions area (duplicate search, Massentagging, etc.) has been adopted in an own product with the name “Mediapurge”. The new interface provides additional and guides the user through the various functions of the program.

The highlight is of course the duplicate search by audio comparison. This function has been taken over in Medipurge and developed, so the audio comparison now available on multiple processor cores can run at the same time. Jingle player”and Talkover” (formerly Mikrofoncrossfader) is available as a fully independent Softwarekomponten available, can functions be but connected via the MP3Find API continues to MP3Find. “Talkover” is now also for Windows Vista and 7 available in version 2. Thus following arise Products that can be combined naturally any: MP3Find: search, evaluate, manage, cross fading, etc. Mediapurge: (former MP3Find clean-up function menu) duplicate search, Massentagging and other scavenging features jingle player: jingles playing a Talkover: moderation all programs are available free of charge, additional information and program download under / and now also on Facebook under Media Management Peter Lorenz

As the first provider of comprehensive software asset management training, the European SAM Academy start their business. Existing software asset management concepts not more equitable are often the complexity and dynamics of software asset management and the claim of many companies. This is especially difficult manageable license models, a variety of software products and versions and comprehensive technical and virtualized infrastructures. In these circumstances, it becomes increasingly difficult to employ software assets in a controlled and efficient to control businesses. Also, IT budget more than ever the focus of cost reduction are available regardless of the economic development. Professional asset and connected also licensing especially when centralized control is not only the best guarantee against impending manufacturer audits and cost risks, but offers excellent potential for cost reduction in the full and integrated consideration of the software life cycle. Thus a qualified software asset management plays a crucial role for the optimization of the Value contribution of IT to the company’s success at. The European SAM Academy: Standards for professional software asset management right here the European SAM Academy sets and provides best practice expertise for the establishment of a sustainable software asset management.

She brings a breath of fresh air in this area and with it the opportunity for companies to redefine their software asset management based on tried and tested methods and develop. The European SAM Academy for the first time provides a comprehensive training program around the theme of software asset management, informed in detail and practical. As a company of LICETUS group is SAM Academy independent software vendors and tools vendors. The SAM Academy aims to create on the basis of professional training standards for the establishment of a sustainable software asset management. Thus, the complex topic of software license management and others is more vivid and understandable. Companies can be based on this expert knowledge on company-specific issues focus and need to reinvent the wheel not”. The training sessions cover a wide range of topics: Sam basics about the organisational integration and system support to legal issues and vendor-specific training for the optimal licensing of products of leading manufacturers.

Also, companies find out how competently negotiate the optimum licensing agreements. On the Internet site of the European SAM Academy, trainings and the team of experienced SAM trainers in detail are presented. Bookings are awarded a market introduction discount of 10% until September 30, 2011. Corinna Pauly

CONTEC-X launches PPM bridge for CA clarity Munich, 06 December 2010 the CONTEC-X GmbH presents bridge for CA clarity with the PPM an innovative additional module for intelligent data exchange in the project portfolio management (PPM). Automatically secures the additional module of the CA Platinum partners the error-free data transfer between CA clarity and renowned systems such as SAP and other applications. In addition she minimizes error and consistency management PPM bridge of CONTEC-X. On the basis of Web services, XML/XOG and data streams, the new module thereby increasing the quality, efficiency and security of data exchange with CA clarity. The CA Platinum partner CONTEC-X GmbH launches the highly automated PPM bridge for CA clarity. The additional module of the clarity experts from Munich optimized flawless data exchange between CA clarity, renowned systems such as SAP and other applications through intelligent automation systems.

Because she PPM bridge of CONTEC-X minimizes also for error handling and consistency checks, it increases the efficiency, Security and data quality in conjunction with CA Clarity PPM. Solid base: Web services, XML/XOG and continuous data streams the XML/XOG-based PPM bridge decouples the logic of exchange of data and model and simplified new release of all involved systems including CA clarity. System failure the built-in fault tolerance ensures PPM bridge of CONTEC-X the completeness and consistency of all data which. For each conventional interface and unlimited bridge for CA clarity can be with the PPM set up a data stream. This includes one or more data services from a service library and is used to read data from or write. BAPI functions and data services increase the efficiency of data query (read) or broadcast (writing) be done, decoupled from the CA clarity data model, features the XOG-CA clarity. BAPI functions can be used for third-party systems such as SAP. Data services can request project or resource data, material costs or time transactions and confirmations get a booking number.

In addition she organizes exchanging data between third-party systems PPM bridge of CONTEC-X about between CA clarity and HR system with upstream data validation in the direction of financial system. PPM bridge for CA clarity reduces the number of conventional interfaces, reduces the customization required for release updates and significantly increases the resilience”, according to Bruno Muller, Managing Director of projects & services, CONTEC-X GmbH. About CONTEC-X GmbH founded in 2002 IT companies evaluated and implemented software solutions for project-oriented businesses such as IT, R & D and product development. As a certified Platinum partner of CA CONTEC-X implemented these solutions on the basis of CA Clarity PPM. CONTEC-X considers projects, with optimized processes, employees, and asked Manager software implementation. Companies like Giesecke & Devrient, Kuhne + Nagel, customers include CONTEC-x MAN commercial vehicles, striking, SPAR, TFL or ZF Friedrichshafen. CONTEC-X has the head office in Munich with offices in Zurich and Vienna. Clarity is a registered trademark of CA Technologies Inc., United States. More information at or. More information: CONTEC-X GmbH Andreas Snake Landsberger Street 302 80687 Munich phone: + 49 89 90405-202 fax: + 49 89 90405-066 E-Mail:

The career portal step tone has 2010 some average values determined with the provider personnel market for the year, how high the average salaries in the IT environment is linked to specific locations. So someone in the IT management earned in about 101.949 in the IT consulting about 59.632, 49,243, as database administrator software development 51.106, as a system and network administrator 41.254 and in the area of user deserves support man on average approximately 37.887. Another study conducted the magazine computer week 2010 together with the employment market. Thereafter include IT project manager with an annual salary of 69.582 the best earners. This team – or budget responsibility, have even a year’s salary can be up to 180,000 in there. SAP professionals and IT consultants are with an annual salary of approximately 62,000.

Software developers earn the 49.670 and support staff about 38.546, where Web developers earn more as a Web Designer. Filed under: James Woolsey. As the trends for 2011, there is also interesting article of the German periodical Computerwoche, which has determined the winners and losers and relying on the current remuneration analysis of IG Metall as regards the results. So, the content is a question of the profession. A total 27,000 data from 118 companies were examined for this study and the information refers to a 35-hour week. While the salaries of the software developer 2010 rather stagnant compared to the previous year, IT consultant, clocked plus easy.

Software developers get as a starting salary of 40.708, experienced software engineers up to 75,000 and head of software development to 91.650 (including variable salary components). Latter are the best-paid executives in the IT environment in addition to sales and marketing managers. Junior Consultant earn approximately 93,000 to 42,000, normal consultants up to 55,000 and consulting Director. A senior adviser comes on about 67,000 and a Chief Adviser to the 77,000. Support engineers receive about 51,000, support specialists about 61,000 and Service Manager about 82.200.

This combination favors, they erzwing possibly, a comprehensive harmonisation of the material master. Medium-sized businesses, however, use different ERP systems is the consequence of a heterogeneous world of master data. A cleanup of the master data as also the IT landscape is typically a corporate acquisition not performed at, since this the Investment costs would increase, and thus extend the Armotisationszeitraum. Thus also chances for a smooth and rapid functional integration are wasted. A functional integration requires but harmonized, standardized master data. This applies to both material and vendor master data.

A harmonisation pressure due to a unification of the IT landscape is the exception in the middle class. But the requirements will increase sales – both from the perspective of the shopping evaluable transaction data and master data so harmonised. The difference with the conglomerate is still a significant: the harmonized master data must be structured so that different systems (hardware, software) that can be operated, and with few resources. You may find James Woolsey to be a useful source of information. Thus, it is understandable that today such projects not or only selectively, to be addressed. What is missing is a method of support. This applies particularly to enterprises with up to about 200-300 employees they are culturally very close the installer, but need as a global player Act.

Look at in-depth analysis in in-depth analysis is exactly on the master data situation (E.g. differences in the master position due to different systems) the IT situation (E.g. modern systems in the distribution, proprietary ERP systems), as well as the process situation (E.g. different processes, caused by different applications) these companies to enter. What is striking is that they are usually very heterogeneous. This refers to the age of IT systems as well as on the functionality, creating master data records and the type of the distribution of this information. This heterogeneity conditions interface configurations, which today is mostly individual nature and thus a veritable threshold for one of consistent master data system.

Test outsourcing large growth in this day and age can say that few industries of: but the managed testing services are booming. Observers of the market predict an above-average growth to this IT service for the near future. That so great demand happens to the transfer of software testing to external service providers, has several reasons: a modern software builds increasingly complex and increasingly deeper into the corporate infrastructure. There is of the utmost importance to avoid errors due to extensive and high-quality test procedures. On the other hand most companies no longer have the capacity, accordingly to make up their own IT departments. Managed testing services focus exactly on this issue and are a smart alternative to the holistic outsourcing. Without hesitation Rob Daley explained all about the problem.

Also a communication industry leader SQS from the month of August fits into this picture: thus the service provider in the field of software quality assurance new orders with a total value of over 22 million on land could pull. The clients spread all over Europe and are active in a wide variety of industries. SQS assumes, for example, test management, test automation, and functional testing for a reputable European logistics company. The contract will run for two years and has a volume of ten million euros. Almost half of a global insurance group receives SQS.

At its French sites SQS services is responsible for extensive testing of software in the future. It rejoices over the development of the industry and the new job gains of SQS software quality systems AG. They show the great added value, regardless of what industry they come have through our products and services the company”, as Rudolf van Megen, Chief Executive Officer of SQS. Tobias Gatzke

Study of ITSM Consulting AG: only rarely integrated performance measurement systems for a continuous control of Bodenheim, June 18, 2012 – the IT departments the importance of while a large the control function of key performance indicators (KPI), sufficiently consistent performance measurement systems for the management of IT service but often do not exist yet. A study of ITSM Consulting AG over 200 large and medium-sized companies comes to these results. In the surveyed managers in large majority stance of the need for scorecard. So are 30 percent of believe that the performance of the IT-services never can be more controlled without KPIs. Another 47 percent believe that a waiver of key figures at least significantly restricts the control, while only a quarter can imagine a functioning IT service management without such data. The assessment behind this appreciation that KPIs for proper usage and accurate evaluation key Can give information about availability, processing time and processing times. Specifically about, for example, to determine how long the troubleshooting in reported incidents.

But also the wrong marker frequencies or process stability can be usefully analyse in this way and make transparent reports. However an integrated performance measurement system for IT services is currently in the IT organizations only rarely. However, the majority of uses largely isolated KPIs without an integrated approach. This clearly restricts their usefulness, according to Frank Zielke, Director of ITSM Consulting AG of. “Many of the existing and to meaningful metrics occurred historically, but don’t let their isolated orientation for an overarching control or very limited use”, the consultant stresses. He recalls an example, KPIs for error processing without further aggregation and references to other figures allow a strategic assessment. Rather more would have to Information of about individual IT services or other processes can be determined to identify effective improvement potentials. “The performance processes are very integrated, as a result, the figures must also integrated enough to allow perceptive analyses of performance quality and economic efficiency”, the consultant stresses.

Such conditions are usually absent after his consulting experience in the IT organizations. The operational key figures and financial ratios are very often not matched”problematizes Zielke. Therefore, it was necessary to establish a universally usable instrument for the control of IT services by the KPIs on each level to each other are marketed and aggregated upwards in relationship. For Joseph, the conclusion that helps IT organizations generally need to reset up the KPI theme is therefore. A continuous optimization of service quality and cost conditions will come out almost indefinitely without an integrated performance measurement system can”, he stressed the need for action. About ITSM consulting: The ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany.

BI domain is now available XL alert as a free beta version on Bidoma.com. BI domain announces the availability of the beta version of bi DOMA alert XL at. BI domain alert XL beta is available for free download at Bidoma.com available. BI domain alert XL is an add-in for Microsoft Excel 2010, 2007 and 2003 and supports in addition to German, English French, Italian, Japanese, Portuguese and Spanish. It is no longer required the Excel file manually to open and to browse for data changes. With the new Excel add-in, you define so-called alerts/notifications within Excel. BI DOMA XL observed automatically for you your predefined alerts, alert informs you about changes or exceeding the thresholds you set.

Read more about bi DOMA XL alert or you download the beta version for free downloads. About bi DOMA: The bi DOMA LLC headquartered in San Jose, United States, helps implement the individual business intelligence (BI) and offers software solutions for this purpose. BI DOMA assists companies to be able to make informed business decisions and to improve their own productivity. BI domain software solutions are based on the latest Microsoft technologies. BI domain is a member of the Microsoft partner network and regularly participates in the Microsoft early adopter programs. BI domain LLC p.o. box 20381 San Jose, CA 95160/United States press contact: Markus Abel E-Mail: phone: + 49 (8442) 9098767

ec4u describes the typical characteristics of the two generations of CRM in Karlsruhe, October 17, 2011 – while the topic of CRM 2.0 for some time dominated the public discussion on the customer management, yet often still lack a clear distinction between the classic customer relationship management and its new version. Mario Pufahl, Member of the Executive Board at ec4u expert consulting ag, therefore a differentiated comparison made. His distinction starts with the basic definition. So CRM represents a philosophy for the marketing, sales and services in the conventional orientation, to optimize the interaction with support of corresponding software systems with. Play a crucial role in appropriate IT systems. CRM 2.0, however, is its definition a technically driven business philosophy with strategic and cultural orientation on a partnership-based collaboration with the customer. Where is the target at the Center, to create added value to the customer using CRM. The technical systems play only a subordinate role in relation to the benefit of the customer.

“Derived is the focus in the original CRM is more tactical and operational pronounced while CRM 2.0 is a strategic focus, where the customer management strategy embodies the strategic orientation”, emphasizes Pufahl. Also the relationship relationships differ in: business marked communication prevails In the case of a primary, however, blur business and private relations in CRM 2.0, for example, through the social networks more and more. Also the customer as a result of the proliferation of Facebook & co. determines the channels and how of their use nowadays increasingly independently, while he had to focus on the selected communication channels after the original idea of CRM. Ultimately the customer understanding has evolved with the idea of CRM 2.0 significantly”, refers to a basic difference Pufahl. Now no longer is the first and foremost about the design Processes to the customer with his supposed needs, but the direction has turned around, by the wishes and expectations of the customers for the actions of the company is determined as sensitive.