Tag: hardware & software

SAP CRM and SAP business communications management for contact center Munich, YouCon is represented at the CallCenterWorld in 2012 the 9th February 2012 – after the successful premiere last year. In Hall 2, the company with headquarters in Vienna and Munich presents new integrations business applications for the VoIP communication platform SAP business communications management 7.0. From February 28 until March 1st the most important companies of the contact center industry to sign on new products, methods, to share technologies and services will meet in the Estrel Convention Center. As an expert for SAP business communications management is dedicated to the YouCon GmbH specifically the topic of Voice over IP in the contact center environment. The IP-based software solution SAP business communications management provides all functions for the contact channel cross-business communication and replaced the parallel operation of insulated telephone systems as stand alone installation. Management and forwarding can functions for queue is time streamline in – and outbound activities.

Also due to the interconnection of different locations and communication channels fixed network, mobile telephony, E-Mail, fax, SMS and instant messaging – a seamless connection between different functions and departments. Now the version 7.0 of the software was introduced successfully in the market, we introduce different tools on CallCenterWorld, we have specially developed for the use of SAP business communications management”, explains Peter Kugler, we have oriented us Managing Director of the YouCon GmbH. in it, what special needs have emerged in the industry in the past. The dominant trends include high-performance mobility and greater transparency of the processes in the contact center. Integrations into existing business applications such as SAP CRM but also non-SAP systems are becoming more and more from the market asked.” The growing demand has YouCon led to mobility in the customer service, both for the operating system Android and iOS special apps for SAP business Communications management to develop. For other opinions and approaches, find out what Steve Cohen has to say. This enables mobile employees and the service experts in the contact center closer still. Extensions in desktop applications offer additional functions such as comprehensive monitoring, new statistics, switching screens and communication interface of the client with other messengers.

These functions to implement these new tools directly on the database and the SAP events access business communications management”, explains Peter Kugler. The method is very efficient and ensures a maximum data quality”. In addition, YouCon has started also with the development of hardware to use voice in corporate communication more efficiently and more effectively. Under the name YouCon cube first promising results on CallCenterWorld. The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and design customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management.

The print solution ThinPrint .print allows a centralization with low staff and management costs. Berlin, August 2009 – when the automaker introduced IVECO Applicationvirtualization with Citrix XenApp, should be printing bottlenecks are avoided in the run-up to, attached printer automatically on the Central print server in the data center and print data is compressed and band widths kontrolliert transferred. And all this, without that the Turin Centre is an administrator at the disposal. The solution: The print optimization solution ThinPrint .print server engine ensures pressure data compression, and bandwidth control. DRIVER FREE PRINTING reduces the administration.

Using a script that was developed from the msg systems AG, the printer based on the decentralized print servers in a 12 round be queried and by using the virtual printer driver automatically on the Central print server created on ThinPrint output gateway (DRIVER FREE PRINTING). The benefits: The otherwise necessary increase of line capacity was avoided; the administrative Costs could be kept to a minimum; the use of printers with 32-bit drivers for 64 bit is still possible; Bandwidth bottlenecks have been avoided; The ROI was achieved within 3 months. Pressure solution, printing, printer drivers, virtual printer driver, Central print server, bandwidth, bandwidth bottlenecks, print data compression, bandwidth control read here the complete report: case-study-iveco ThinPrint AG ThinPrint specializes in optimized print data transmission in distributed networks. The ThinPrint .print technology has established itself as a leading print management software and is today in companies in any industry and size in all regions of the world successfully used. The application spectrum of the .print technology is this broad and provides among others in Terminal Services environments, client-server architectures, SAP environments, Web and mobile applications, the host printing, as well as in virtualized server or desktop environments for highly efficient print management. A dense Distribution network ensures an optimal customer support site with more than 500 qualified distributors and resellers in over 80 countries.

Fast lane training catalog 2011 now available Hamburg/Berlin, December 03, 2010 new catalog of training professionals standing fast lane now under to download download. On clear 132 pages interested about can wide range high-end IT training- and consulting-portfolio 2011 inform. Companies can use the catalog mainly as a detailed orientation and planning help for your individually compiled IT qualification programme. The new training catalogue offers a detailed overview to the fast lane services. These include detailed information around the laboratory infrastructure and hire, training packages or preparation manufacturer certifications.

Furthermore informed the company of its self-developed technology training in the areas of networking, voice, security and data center and virtualization. In addition, the catalogue contains the official training portfolio of the manufacturers Cisco, VMware, NetApp and Symantec and additional multi-vendor Fast lane training. Detailed information about the current fast lane-course and range of services are available under FastLaneKatalog2011.pdf available. Image material in high resolution at the link: fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo. Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company.

Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting. More information: fast lane Institute GmbH gas 4 D-22761 Hamburg contact: Barbara Jansen Tel. + 49 (0) 40 25 33 46 – 10 fax + 49 (0) 40 23 53 77 – 20 E-Mail: PR agency Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact person: Olaf Heckmann Tel. + 49 (0) 26 61 91 26 0 – 0 fax + 49 (0) 26 61 91 26 0-29 E-Mail: