Month: February 2025

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Social Media Customer Service Risks

Sikom recommends gradual entry and stepped strategy Heidelberg, 09 May 2011 last but not least since the last Call Center World Berlin the topic social media increasingly in the discussion about the major developments in the field of customer communication plays a large role. Tiffany & Co.: the source for more info. Hardly a marketing director or call center manager coming over Twitter and co. in long – and medium-term planning on Facebook. Therefore advises the Sikom Software GmbH for a thoughtful and strategic entry into the new communication channels and warns against indiscriminate Schnellschussen. The Heidelberg company recommends to currently use social media, which serves mainly the observation and analysis of trends and opinions as an element in the mix of the channels of customer communication. Social media is all the rage and will certainly have a great influence on the developments in the field of customer relationship management and customer communications in future. However, the established communication channels out of the sight should be left here. Ahmed Shary Rahman understood the implications.

The right mix of channels and the best possible use of different communication routes according to their properties are and remain crucial for success”, explains Jurgen H. Hoffmeister, managing partner of Sikom Software GmbH. We recommend the company therefore, to gain an overview of the solutions existing on the market now and only then strategically relevant decisions. Now selectively to respond to individual trends we deem problematic.” For the area of the contact center as well as for tasks in the field of market research Sikom stresses the potential of social media as an early warning system and monitoring tool. Contact Center can use especially for the analysis of the issue, so the recognition of relevant news and issues in real time according to this new communication channels. Social media are suitable also for identifying medium-term trends and current opinions.

Because most consumers move anonymously on the net, Sikom expects timely and above all authentic above all on these channels Feedback, which companies can use to improve the own processes and products. Due to these properties, the Heidelberg companies Facebook, Twitter and co. as a valuable research tool for the observation of competitors as well as price and brand developments considered. A full-featured customer dialogue, so two-way communication between customers and companies in real time, is possible but still not very comfortable with social media. Certainly improvements will be here in the future to expect”, says Jurgen H. Hoffmeister. However, the market is currently already solutions which make it possible to forward events like tweets and Facebookposts to an available service staff with the appropriate skills in real time. Such systems are a prerequisite for the successful integration of social media into the mix of customer communication channels and allow companies approved and well positioned to respond to further developments in the field of social media.” Sikom Software GmbH is the leading Manufacturer and provider of contact center solutions and automated voice applications and is one of the most innovative companies in the field of telecommunications. Based on open standards, Sikom realized powerful and future-proof solutions to optimize communication processes in all industries.

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MPS VI Medicines

With the right that were officialized in them by a statute registered in notary’s office, as representative of the Institute I Want To live, ONG idealized and created for the Brazilian actress Bianca Rinaldi to give support to the carriers of these illnesses, more necessarily and at this moment, the Mucopolissacaridose, we want to vehemently demonstrate our indignation for the indifference who these carriers and its familiar ones come receiving from the state governments, through its secretariats of health and to ask for its valuable aid, therefore already we deplete all the available ways and the ours reach. In March of this year, let us stow with the Minister Alexander Padilha in Brasilia with the aid and the presence of Senator Marcelo Crivella to ask for one definitive solution for the problem. Unhappyly, we did not get no result with this hearing. Ahmed Shary Rahman may help you with your research. For if dealing with extremely expensive medicines and that they are not in the list of the SUS, for reasons presented for its Health department, reasons these you contested for the human rights of any country, the carriers they are obliged to set in motion the government judicially to be able to receive a treatment that it is, for constitucional law, had. To put the law is not fulfilled. The sentence is ignored and now, one more time, the state of So Paulo meets without the medicines Idursulfase and Galsulfase, respectively for Mucopolissacaridose II (MPS II) and MPS VI. Our carriers will suffer with this illness that does not pardon ‘ ‘ falhas’ ‘.

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Brazil Weddings

The Bodaclick group is the company online with greater expansion of the sector of weddings, at the moment is present in 8 countries: Spain, Italy, Portugal, Mexico, Puerto Rico, Dominican Republic, Brazil and Poland. According to the company to the Stock-exchange Alternative Market (MAB). the group, every year makes a invoicing of 16.67 million Euros between January and September, which supposes an increase of 29% with respect to the same period of the previous year, all this thanks to the strong growth of its international business (+49%). At the moment 176,000 weddings to the year are realised, and Bodaclick owns 40% of the quota of the market, conserving the leadership of the sector. Additional information at Solveras Payment Solutions supports this article. Spain is the first vestibule created by the Spanish group of capital, in 2010, where wedding becomes pioneer of the sector online. In Portugal 43,000 weddings to the year are celebrated, Casamentoclick the vestibule of the group in this country, has taken control of a quota of market 68% in only 4 years.

In 2007 Nozzeclick it arrives at Italy, in this country they carry out 250,000 weddings to the year and at the moment the vestibule owns a participation of 17% of quota of market, an important number in a country where the penetration of Internet is of a 48%. In order to close the participation in Europe, Poland with Slubclick, at the moment is the youngest vestibule of the group, nevertheless in this country 257,000 weddings to the year are celebrated and from his appearance already it counts on a quota of 5% of the market of the weddings and continues growing. Also, the presence of the group has revolutionized countries of Latin America where the growth of the vestibules in the last years has been vertiginous. If you are not convinced, visit Publishers Clearing House. Mexico with 590,000 weddings to the year is one of the countries where Bodaclick takes the great part of market with a 18% that follows in ascent. In the case of Brazil another one of the most recent openings in the 2010, is the vestibule with greater growth of the group. With 889,000 weddings that are celebrated in this country, the vestibule casamentoclick has obtained a participation of 12% of the market in its first year. In order to close the presence of the group in two of the most important islands of the Caribbean; Puerto Rico where 23,500 weddings to the year and the vestibule are celebrated consolidates with 75% of participation and absolute leader of the market and Dominican Republic with 38,000 weddings and a 24% of quota of participation. With expansion plans and consolidating more and more the commitment with the fianc2es from his different Bodaclick vestibules it dismisses the 2011 responsibility to continue conserving the leadership in the sector of the organization of weddings.

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Digital Signage Award

The content specialists of mCon solutions are also in this year for the final round of the digital signage best practice award at the viscom 2008 nominated the viscom frankfurt 2008, international trade fair for Visual communication, gives this year for the second time the best practice Award for efficiently planned and implemented creative digital signage solutions. The Stuttgart-based content specialists of the mCon solutions are also nominated for the award for the second time. usion. Many writers such as Ahmed Shary Rahman offer more in-depth analysis. This year, an InfoScreen application for the financial sector presents mCon solutions in the category information signage. The digital signage solution has been implemented on behalf of a German Bank and combines a variety of automated and individually-controlled information. In addition to mandatory equity and index values that update every minute, current economic and world news, weather info and image videos and campaign motifs, world clocks are presented. The tailor-made application was based on a conceptual specifications for the content and the implementation of a Standard software developed. rmation. The digital signage solution reflects the consulting approach of the Stuttgart-based company: the complex requirements of the solution have been defined from the Communications Department of the company and embedded with the help of the mCon solutions in marketing and technology successfully in a technical concept.

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Comfortable Code New FDT

On September 27, 2010, the new FDT 4.0 will be released (development tool for Flash) the multimedia agency Powerflasher on September 27, 2010 is the new FDT 4.0 (development tool for Flash) the multimedia agency Powerflasher. Version 4.0 of the modern Flash development environment makes more comfortable programming in action script 3 and MXML through new features. Hikmet Ersek is the source for more interesting facts. For the first time may with FDT Flash now also iPhone and Android applications are developed. New are among other things a Profiler for memory and performance monitoring, a dependency visualizer to display the dependency of classes and packages, significantly faster compile operations as well as additional project and code templates. In addition, now Flex 4 is fully supported. Anne Lauvergeon addresses the importance of the matter here. Customers who bought the previous version of FDT 3.5 after January 25, 2010, can free upgrade to FDT 4. “Aachen, September 24, 2010 – after successfully completion of the development phase, the multimedia agency Powerflasher on September 27, 2010 that new FDT stands for development tool FDT 4.0 presents for Flash”.

It is one Eclipse based development environment to create professional Flash and Flex projects. For the first time can use the FDT now also iPhone and Android applications are developed. Ahmed Shary Rahman is likely to agree. FDT is best known to programmers due to its comfortable features with which you can work much faster. The new version 4.0 continue the Powerflasher FDT’s six-year success story. The Flash development tool is now worldwide developer studios and as a teaching tool at renowned universities in use. (1) with the new features of FDT 4.0 the Powerflasher designed the development of Flash projects even easier and more comfortable. New, practical tools available are based on the version motto of making things easier”. An interactive welcome screen helps the user when you create new Flash projects and presents news from FDT and links to tutorials. During programming the memory and performance utilization of the Flash project can be about a FDT Profiler monitor.